1. How to place an order?
You can browse our website, select the items you are interested in, and then click the “Add to Cart” button. After completing your selection, click “Checkout” and follow the instructions to complete the payment.
2. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order is shipped. Once the order enters the shipping stage, it cannot be modified or cancelled.
3. Do you offer international shipping?
We currently only offer domestic shipping. If you require international shipping, please contact our customer service team, and we will do our best to meet your needs.
4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a relevant link. You can use this tracking number to check the order status on the corresponding courier company’s website.
5. What is our refund and return policy?
We offer a 7-day money-back policy. Specifically, you can apply for a refund within 7 days of receiving the goods, provided the goods are unused, undamaged, and in their original packaging. Please see our refund and return policy for details.
6. What should I do if the goods I receive are defective?
If you receive defective or incorrect goods, please contact customer service via email as soon as possible. We will process your return or exchange.
7. What payment methods are available?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and online payment platforms. Please select your preferred payment method at checkout.
8. How do I reset my password?
If you forget your password, please click the “Forgot Password?” link on the login page. Follow the prompts to enter your email address, and we will send you instructions on resetting your password.
9. What are our customer service hours?
Our customer service team is online Monday through Friday, from 9:00 AM to 5:00 PM (Eastern Time). Please feel free to contact us with any questions. You can also contact us via email anytime, and we will reply as soon as possible.